ITIL Demystified

Availability Management is used to ensure application systems stay available. This usually means making sure everything is up for use under the conditions of service level agreements (SLAs).

Monitor and control a predetermined set of limits.

Information Security Management aims to ensure the confidentiality, integrity, and availability of an organization’s information.

Defines and plans all measures and processes for unpredicted events.

Agreed upon target level of service.

Allow us to stay informed and engaged on your behalf.

Aims to control the lifecycle of all changes. The primary objective of this process is to enable beneficial changes to be made, with minimum disruption to IT services.

Track and process renewals and subscriptions.

Aims to gather, analyze, store, and share both knowledge and information.

Any movement is executed in a coordinated way.

Track configurations and relationships between various components.

Creates a system of checks and balances. Additionally, this audits the roles of both passwords and schedules, while forcing resets.